Privacy Policy

1. Introduction

HORSEED EXPRESS LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our money transfer services.

We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

  • Company Name: HORSEED EXPRESS LTD

  • Registered Address: 166 High Street, Hounslow, United Kingdom, TW3 1BQ

  • Company Number: 12134590

We are a UK-based financial services company specialising in online and controlled cash remittance services.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Identity Information

  • Full name

  • Date of birth

  • Residential address

  • Nationality

b) Contact Information

  • Email address

  • Telephone number

c) Verification Information

  • Copies of identity documents (e.g. passport, driving licence)

  • Proof of address (e.g. utility bill, bank statement)

  • Selfie or biometric verification (where applicable)

d) Transaction Information

  • Transaction amounts and details

  • Payment methods

  • Sender and recipient details

  • Transaction history

e) Technical Information

  • IP address

  • Device and browser details

  • Website usage data (including cookies and analytics)

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide and manage money transfer services

  • To verify your identity and meet legal or regulatory obligations

  • To prevent fraud, money laundering, and other financial crimes

  • To process and monitor transactions

  • To communicate with you about your transactions and enquiries

  • To improve our website, services, and customer experience

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Legal Obligation – to comply with anti-money laundering (AML), counter-terrorist financing (CTF), and regulatory requirements

  • Performance of a Contract – to provide you with our services

  • Legitimate Interests – to protect our business and customers from misuse and fraud

  • Consent – where required for specific optional activities, such as marketing communications

6. Sharing of Personal Data

We may share your personal data with trusted third parties, including:

  • Banks, payment institutions, and payout partners

  • Identity verification and screening providers

  • Regulatory authorities, such as HMRC and law enforcement agencies

  • Professional advisers, auditors, and compliance consultants

All third-party sharing is conducted under strict confidentiality and data protection safeguards.

7. International Data Transfers

When personal data is transferred outside the UK, we ensure that adequate safeguards are in place — including standard contractual clauses or adequacy decisions — to ensure your data remains protected.

8. Data Retention

We retain your personal data only as long as necessary to meet legal, regulatory, and business requirements.
In compliance with anti-money laundering regulations, customer and transaction data are generally kept for a minimum of five years after the end of the business relationship.

9. Data Security

We implement appropriate technical and organisational measures to ensure your data is protected, including:

  • Secure systems and encrypted storage

  • Strict access controls for authorised personnel only

  • Regular security monitoring and risk assessments

10. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of data (where legally permissible)

  • Restrict or object to specific processing activities

  • Request data portability

To exercise these rights, please contact us using the details below.

11. Cookies

Our website uses cookies to enhance user experience and website functionality.
You can manage or disable cookies at any time through your browser settings.
For more information, please refer to our Cookie Policy (where applicable).

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws or our operational practices.
The most recent version will always be available on our website.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy or our data protection practices, please contact:

HORSEED EXPRESS LTD
166 High Street, Hounslow
United Kingdom, TW3 1BQ

Company name: HORSEED EXPRESS LTD
•  Registered address: 166 High Street, Hounslow, United Kingdom, TW3 1BQ
•  Company number: 12134590